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Managing Conflict
Duration: 1 Day
Who is it for?
This course is aimed at newly promoted line managers or part of a continuous development programme.
What is it about?
This course provides an introduction to conflict management. Conflict happens in all walks of life, the key is not to ignore it but to manage it in a practical and proactive manner. Conflict and confrontation often occur together and there are differing ways to best manage conflict as each situation is different. The reason why conflict occurs, is because we all have different values and beliefs and perceptions. if they are not dealt with effectively, there is a risk that the conflict will jeopardise what needs to be achieved and losing therefore the benefit of productive and positive relationships. Delegates will have the opportunity to take part in practical exercises aimed at testing a number of different conflict techniques
Course Overview
- Why conflict happens
- Conflict resolution approaches
- Healthy conflict versus unhealthy conflict
- Building trust to overcome conflict
- Body language
- Deal with conflict positively
- 4 predominant types of behaviour
- Plan to deal with difficult situations
- Self assesments using Thomas Kilmann theory
- Dealing with difficult or tricky people
- NLP
What will I get out of it?
- How to influence relationships with integrity
- Identify the critical factors which influence Conflict
- Be better able to plan for difficult situations
- Understand the communication processes necessary to reduce conflict
- Understanding your body language in conflict situation
Prerequisite
- There is no prerequisite for this course. It functions as a stand-alone course.
Materials
- You will receive a course binder containing copies of presentation slides, exercises, and suggested solutions. Most importantly you will complete the course with a Personalised Action Plan.
London Clerks Court
Nottingham
Manchester Pall Mall
Glasgow Buchanan Street
Reading Atlantic House
Bristol Temple Quay
Birmingham Temple Row
Leeds Wellington Place
Edinburgh Conference House
Belfast Clarendon Dock
Newcastle Rotterdam House
Milton Keynes Fairbourne Drive
Norwich Stannard Place
Liverpool City Center
Dublin Alexandra House
Maidstone Kings Hill Ave
Cambridge Vision Park
Southampton Airport
Cardiff Gate Business Park
| London | Nottingham |
| Edinburgh | Glasgow |
| Manchester | Birmingham |
| Leeds | Bristol |
| Reading | Belfast |
| Newcastle | Milton Keynes |
| Norwich | Liverpool |
| Dublin | Maidstone |
| Cambridge | Southampton |
| Cardiff | View all locations |
