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ITIL: What is ITIL?
ITIL serves IT Service Management as a practice and is accredited by the Office of Government Commerce (OGC). ITIL is not intended to be rigidly applied and is an independent of any other service management qualification. It creates a balance between service management and the focus of the business. ITIL training is used worldwide to establish and improve ITSM Good Practice.
Effective and informal IT Service Management will give an organisation a clear view of its IT capabilities. It will give IT departments a clear understanding of the customer’s needs, drivers and motivation. The interlocking IT Service Management disciplines will allow the needs of the customer to be matched by the capability of the services being offered.
In documenting best practice, ITIL has set out a professional approach to the provision are of IT services. In the ITIL environment measurement and monitoring are critical. We are able to focus on the needs of the business and to measure the performance of the services offered, reviewing and improving on a continual basis.
Critical among the Service Management disciplines is Availability Management. If a service is not available then it's not a service. All the service support and service delivery disciplines work together to deliver agrees levels of service availability to their customers.
Delivery of service availability to meet customer needs benefits the whole organisation. Customer satisfaction is greatly increased, as is the motivation of those staff involved in service provision.
Overall, professional IT Service Management disciplines will deliver improved quality of service to customers enabling the business to reduce costs, derive higher revenues and hence increased profit.
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