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ITIL® V3 Service Lifecycle – Managing Across the Lifecycle
Duration: 5 Days
This course brings together the full essence of a Lifecycle approach to service management, and consolidates the knowledge gained across the qualification scheme.
The Managing Across the Lifecyzcle course is compulsory for those wishing to gain the ITIL® Expert qualification and is worth 5 credits.
Objectives
This course will be your final step in achieving the ITIL Expert qualification.
Who should attend?
Delegates are required to have achieved a minimum of 17 credits from any combination of ITIL v3 units OR a combination of v2 Practitioner and v3 units, including an ITIL® Foundation Certificate in IT Service Management or v2 to v3 bridge equivalent.
Professional Qualifications
The course completes the of the ITIL® Capability and Lifecycle qualification programmes, and leads to the ITIL® Expert qualification.
The examination will consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be 70% or more.
This certification completes the Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices.
Topics covered:
- Introduction to IT Service Management Business & Managerial Issues
- Managing the Planning and Implementation of IT Service Management
- Management of Strategic Change
- Risk Management
- Managerial Functions
- Understanding Organizational Challenges
- Lifecycle Project Assessment
- Understanding Complementary Industry Guidance
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London Clerks Court
Nottingham
Manchester Pall Mall
Glasgow Buchanan Street
Reading Atlantic House
Bristol Temple Quay
Birmingham Temple Row
Leeds Wellington Place
Edinburgh Conference House
Belfast Clarendon Dock
Newcastle Rotterdam House
Milton Keynes Fairbourne Drive
Norwich Stannard Place
Liverpool City Center
Dublin Alexandra House
Maidstone Kings Hill Ave
Cambridge Vision Park
Southampton Airport
Cardiff Gate Business Park
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