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ITIL Training - The history of ITIL
The IT Infrastructure Library® (ITIL) is the most widely accepted approach to IT service management in the world. ITIL training is a best practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organised to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM). ITIL is divided into three major areas: Service Support, Service delivery, and Security Management. Within the Service support category, ITIL includes the following key disciplines: Service desk, Incident Management, Problem Management, Change Management, Release Management, Configuration Management
ITIL training was originally developed at the same time as, and in alignment with BS 15000, the former UK standard for IT Service Management. In 2005, BS15000 was fast-tracked to become ISO/IEC 20000, the first international standard in IT Service Management. ITIL is owned and maintained by the UK Office of Government Commerce is committed to the maintenance of alignment between future versions of ITIL and ISO/IEC 20000. The names ITIL and IT Infrastructure library are registered trademarks of the United Kingdom’s Office of Government of commerce (OGC). The need for ITILtraining emerged in the 1980s, when the British government determined that the level of IT service quality provided to them was not sufficient. The Central Computer and Telecommunications Agency
London Clerks Court
Nottingham
Manchester Pall Mall
Glasgow Buchanan Street
Reading Atlantic House
Bristol Temple Quay
Birmingham Temple Row
Leeds Wellington Place
Edinburgh Conference House
Belfast Clarendon Dock
Newcastle Rotterdam House
Milton Keynes Fairbourne Drive
Norwich Stannard Place
Liverpool City Center
Dublin Alexandra House
Maidstone Kings Hill Ave
Cambridge Vision Park
Southampton Airport
Cardiff Gate Business Park
| London | Nottingham |
| Edinburgh | Glasgow |
| Manchester | Birmingham |
| Leeds | Bristol |
| Reading | Belfast |
| Newcastle | Milton Keynes |
| Norwich | Liverpool |
| Dublin | Maidstone |
| Cambridge | Southampton |
| Cardiff | View all locations |
