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Customer Service
Duration: 1 Day
Who is it for?
This course is aimed at all individuals in the organisation who deal with customers
What is it about?
This course provides an introduction to customer service, which is essential in every business. You never have a second chance to make a first impression with a customer . Customer service is all about getting it right first time and understanding what your customers really wants and not to assume we know. Building a good rapport with customers, will build confidence for the Customer and hopefully an increase in sales or business and a personal sense of achievement for you.
Course Overview
- What is customer service?
- Different communication vehicles
- Self assessments
- Q and A to get results
- Build rapport with customer with NLP
- Meet customer expectations every time
- Handling difficult customers
- Assertiveness techniques
- Structure communication with customer(s)
- Dealing with difficult situations
- NLP and Body language
- Self assessment of personal style
What will I get out of it?
Prerequisite
- Identify the critical factors which influence customer service
- Recognise the use of communication techniques to suit the audience
- Able to communicate effectively your message
- Understanding different customer behaviour
- Use appropriate communication to build rapport with customers
Prerequisite
- There is no prerequisite for this course. It functions as a stand-alone course.
Materials
- You will receive a course binder containing copies of presentation slides, exercises, and suggested solutions. Most importantly you will complete the course with a Personalised Action Plan.
London Clerks Court
Nottingham
Manchester Pall Mall
Glasgow Buchanan Street
Reading Atlantic House
Bristol Temple Quay
Birmingham Temple Row
Leeds Wellington Place
Edinburgh Conference House
Belfast Clarendon Dock
Newcastle Rotterdam House
Milton Keynes Fairbourne Drive
Norwich Stannard Place
Liverpool City Center
Dublin Alexandra House
Maidstone Kings Hill Ave
Cambridge Vision Park
Southampton Airport
Cardiff Gate Business Park
| London | Nottingham |
| Edinburgh | Glasgow |
| Manchester | Birmingham |
| Leeds | Bristol |
| Reading | Belfast |
| Newcastle | Milton Keynes |
| Norwich | Liverpool |
| Dublin | Maidstone |
| Cambridge | Southampton |
| Cardiff | View all locations |
