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Communication Skills
Duration: 1 Day
Who is it for?
This course is aimed at newly appointed managers or as part of continuous professional development
What is it about?
This course provides an introduction to communication techniques and skills. By having effective communication skills, you are able to express your views clearly and constructively and establish the needs of others. By being an effective communicator you have greater control over your voice, tone and language, which you can alter depending on the situation. Delegates will have the opportunity to take part in practical exercises aimed at testing a number of different techniques and building on their skills.
Course Overview
- What is communication?
- Different communication vehicles
- Adapting communication
- NLP
- Non verbal communication
- Dealing with conflict
- Giving and receiving feedback
What will I get out of it?
- Developing qualities of being an excellent communicator
- Identifying preferred style of communication
- Able to recognise your personal impact on others
- How communication can help build trust and rapport
Prerequisite
- There is no prerequisite for this course. It functions as a stand-alone course.
Materials
- You will receive a course binder containing copies of presentation slides, exercises, and suggested solutions. Most importantly you will complete the course with a Personalised Action Plan.
London Clerks Court
Nottingham
Manchester Pall Mall
Glasgow Buchanan Street
Reading Atlantic House
Bristol Temple Quay
Birmingham Temple Row
Leeds Wellington Place
Edinburgh Conference House
Belfast Clarendon Dock
Newcastle Rotterdam House
Milton Keynes Fairbourne Drive
Norwich Stannard Place
Liverpool City Center
Dublin Alexandra House
Maidstone Kings Hill Ave
Cambridge Vision Park
Southampton Airport
Cardiff Gate Business Park
| London | Nottingham |
| Edinburgh | Glasgow |
| Manchester | Birmingham |
| Leeds | Bristol |
| Reading | Belfast |
| Newcastle | Milton Keynes |
| Norwich | Liverpool |
| Dublin | Maidstone |
| Cambridge | Southampton |
| Cardiff | View all locations |
