- MSP® Training
- Mor® Training
- APM Training
- P30® Training
- Change Management Training
- Agile Training
- Cobit Training
- MOP Training
Building Business Relationships
Duration: 1 Day
Who is it for?
This course is aimed at all levels were relationships are key to delivery..
What is it about?
This course provides an introduction to Business relationships, which are important in every business, even more so now than ever. Building relationships is about understanding why and who to build relationships with. You need to understand the network of relationships in which you operate these include co-workers, supplier, partners and competitors. Relationships need to be built with integrity and managed effectively. Delegates will have the opportunity to take part in practical exercises aimed at testing a number of different techniques and to help build their business skills.
Course Overview
- What is Building Business Relationships?
- Behaviours cycle
- Meeting relationship exceptions
- Stakeholder Management
- Communication vehicles
- Influencing relationships with integrity
- NLP and Body language
- Self assessment of personal style
- Effective communication skills
- Working with differing points of view
What will I get out of it?
- Identify the critical factors which influence relationships
- Describe your own interpersonal relationship style and its impact
- Understand relationship behaviour and how to manage them
- Use appropriate communication to build rapport with customers
- Be able to build, monitor and maintain healthy relationships
Prerequisite
- There is no prerequisite for this course. It functions as a stand-alone course.
Materials
- You will receive a course binder containing copies of presentation slides, exercises, and suggested solutions. Most importantly you will complete the course with a Personalised Action Plan.
London Clerks Court
Nottingham
Manchester Pall Mall
Glasgow Buchanan Street
Reading Atlantic House
Bristol Temple Quay
Birmingham Temple Row
Leeds Wellington Place
Edinburgh Conference House
Belfast Clarendon Dock
Newcastle Rotterdam House
Milton Keynes Fairbourne Drive
Norwich Stannard Place
Liverpool City Center
Dublin Alexandra House
Maidstone Kings Hill Ave
Cambridge Vision Park
Southampton Airport
Cardiff Gate Business Park
| London | Nottingham |
| Edinburgh | Glasgow |
| Manchester | Birmingham |
| Leeds | Bristol |
| Reading | Belfast |
| Newcastle | Milton Keynes |
| Norwich | Liverpool |
| Dublin | Maidstone |
| Cambridge | Southampton |
| Cardiff | View all locations |
