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Assertiveness at work
Duration: 1 Day
Who is it for?
This course is aimed at people who wish to develop their confidence and behaviour to enable them to accept criticism and control their reactions. Staff of all levels can attend this course or part of a continuous development programme.
What is it about?
Being assertive is about confidence and having a high self esteem. Assertive people can express their own views with confidence but also appreciating the views of others. They feel confident saying “no” to people and can provide alternatives to resolve discrepancies. Delegates will have the opportunity to take part in practical exercises aimed at testing a number of different conflict techniques
Course Overview
- What is assertiveness?
- Self assessment of personal assertive level
- Different styles of assertiveness
- The Assertiveness model
- Rules of assertiveness
- Body language and NLP
- Assertiveness and stress
- Communicating in a positive manner
- Saying ‘no’ without offending
- NLP and Body language
What will I get out of it?
- Utilising assertive styles for any situation
- Building on your confidence and self belief
- Understand how others perceive your behaviour.
- Understand the communication processes necessary to be assertive
- Understanding your body language and confidence
Prerequisite
- There is no prerequisite for this course. It functions as a stand-alone course.
Materials
- You will receive a course binder containing copies of presentation slides, exercises, and suggested solutions. Most importantly you will complete the course with a Personalised Action Plan.
London Clerks Court
Nottingham
Manchester Pall Mall
Glasgow Buchanan Street
Reading Atlantic House
Bristol Temple Quay
Birmingham Temple Row
Leeds Wellington Place
Edinburgh Conference House
Belfast Clarendon Dock
Newcastle Rotterdam House
Milton Keynes Fairbourne Drive
Norwich Stannard Place
Liverpool City Center
Dublin Alexandra House
Maidstone Kings Hill Ave
Cambridge Vision Park
Southampton Airport
Cardiff Gate Business Park
| London | Nottingham |
| Edinburgh | Glasgow |
| Manchester | Birmingham |
| Leeds | Bristol |
| Reading | Belfast |
| Newcastle | Milton Keynes |
| Norwich | Liverpool |
| Dublin | Maidstone |
| Cambridge | Southampton |
| Cardiff | View all locations |
